Refund & Return Policy

1. 100% Full Refund Guarantee Situations

You are entitled to a full 100% refund in Bangladeshi Taka (including product price, shipping, customs duty, and GoXpi service commission) in the following circumstances:

• Seller Out-of-Stock / Cancellation: If the overseas retailer (Amazon, eBay, etc.) cancels the order or runs out of stock before procurement.
• Parcel Lost in International Transit: If a package is declared officially lost by the airline or ocean carrier.
• Wrong Item Received: If our overseas warehouse confirms that the merchant shipped completely incorrect specifications or models.

2. Refund Processing Timelines

Once an order cancellation or refund is approved by our finance department:

3. International Returns & Exchanges

Because cross-border shipping and Bangladesh NBR customs duties are paid directly to carriers and government treasuries, change-of-mind returns after physical international dispatch cannot be reimbursed for freight and duty portions.

If a received item has a manufacturer defect covered by international warranty, our concierge desk will assist you in liaising with the overseas manufacturer.